The ITAM Solutions Consultant’s (SC) is responsible for developing ITAM-related sales opportunities within the allocated sales territory, or customer accounts. ITAM services and deliverables are not all direct revenue-generating, the terms “customer” and “prospect” are expanded to include both revenue and non-revenue generating ITAM activities.
The ITAM Solutions Consultant will be a point-of-contact for prospective customers of ITAM services and tools. The SC will prospect, develop, and proactively drive new sales opportunities and support marketing activities for ITAM services and will manage the “pipeline” of prospective customers to assure full utilization of resources and continual expansion of the customer base. The SC will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to assure the customer’s expectations are reasonable, that deliverables are within the capabilities of the organisation, and that ongoing relations with the customer are continually expanding and improving. The SC is also the key owner of customer engagements to assure delivery of services to the customer’s expectations and satisfaction.
The ITAM Solutions Consultant will ideally be experienced in selling and promoting ITAM, SAM, Consultancy or Services and can be based either from our Somerset NJ, Austin TX, Los Angeles CA, San Francisco CA, Milton Keynes UK, Paris France offices, or Nationwide from a home office; however, it is expected that this role will require frequent travel both nationally and internationally (50%).
Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.
The ITAM Solutions Consultant will:
Actively promote the sale and adoption of all ITAM Services including but not limited to Managed, Baseline, Hardware, Process, and Consultancy Services within both the SHI sales team and direct with SHI customers.
Work as part of the ITAM sales team provide sales support to the ITAM Solutions Specialists, working as a team to ensure a positive customer experience and sales outcome.
Support the allocated sales region/territory/accounts to promote and develop the adoption of ITAM services and ISVP partners.
Actively promote the sale and adoption of SHI approved ITAM Select Vendor Program (ISVP) tools within both the SHI sales team and direct with SHI customers.
Own the financial number for the allocated sales territory or accounts, it is a requirement to meet or exceed all financial and management targets.
Engage and work proactively with ITAM Customer Success to ensure smooth handover of customers as well as supporting the ongoing relationship with our customers.
Pursue and manage customer/prospect opportunities by working with the respective SHI Sales representatives.
Work with SHI customers and prospects to present and promote ITAM Services and tool opportunities through conference calls, on-line meetings, and face-to-face customer presentations:
Create customer proposals and statements of work for ITAM services.
Complete responses to RFIs/RFPs/RFQs for ITAM services.
Create sales tools and customer-facing documents for postings to MySHI and other internal communication vehicles.
Travel for customer facing, department, vendor meetings and ITAM educational seminars or events.
Create and manage multi-year sales plans to ensure that all personal and business targets are met or exceeded.
Report Pipeline on a specified cadence to the Director – ITAM Sales, accurately forecast future sales and forming sales plans to adapt to constant shifts in the marketplace.
Interface with pre-approved and selected ITAM Select Vendor Partners to promote and support their ITAM services and initiatives.
Stay current on all changes/updates to product entitlements that could affect ITAM/SAM services; this includes but is not limited to collaborating with the SHI Licensing department, direct communication with vendors/manufacturers, participating in license and ITAM online communities
Support all ITAM marketing events and campaigns providing reports and feedback as requested to support the holistic process.
Collaborate with SHI’s Services departments to target Service opportunities with ITAM/SAM components.
Present and demonstrate Services, tools & ISVP Tools to Customers and SHI Sales.
Attend and support SHI events and vendor shows
Manage general projects assigned by Director – ITAM Sales.
Assist with onboarding and training for new ITAM team members including shadowing and mock calls etc.
Assist with the creation of new ITAM Marketing Materials
Present ITAM related presentations to customers at SHI Summits
The ITAM Solutions Consultant is expected to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.
Candidates should possess a Bachelor’s Degree or equivalent preferred as well as a minimum of 2 years of experience within the IT Asset Management field
The ITAM Solutions Consultant will be experienced is selling and promoting ITAM, SAM, Consultancy or Services
Strong entrepreneurial spirit: a desire and willingness to “do whatever it takes”
Exceptional communication and presentation skills
Excellent sales & customer relationship skills
Good research skills and the ability to manage details
Excellent organization and time management skills
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Strong Active Listening skills
Excellent written and verbal communication skills.
Resourceful with ability to adapt quickly to changing environments
Strong history of proven ITAM sales experience.
Ability to create high-quality documentation with precision
Willingness to travel as needed
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
The ITAM Solutions Consultant will hold some or all of the following accreditations or similar vendor accreditations; if the accreditations are not currently held the ITAM Solutions Consultant will be required to study and pass a minimum of the five mandatory of the following accreditations within a short period of commencing the role:
Complete all LISA Training Modules & pass all Exams
ServiceNow Sales Fundamentals
Microsoft 365 Fundamentals (MS-900)
ITAM Select Vendor Program vendor training as requested
Volume License (70-705)
SHI is seeking a well-rounded experienced ITAM SC and therefore we welcome all other relevant skills and experience.