Income Team Leader – Berneslai Homes – Barnsley

Berneslai Homes

Berneslai Homes has an exciting opportunity for an Income Team Leaderto join their team based in Barnsley, with the ability to work agilely. You will be working on a full time, permanent basis and in return, you will receive a competitive salary of £38,296 to £41,496 per annum plus benefits.

About the company:

Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

The Income Team Leader role:

We’re looking for an Income Team Leader with a natural flair for leadership to be responsible for ensuring procedures are robust and efficient, tasks are planned and prioritised, and team members are trained and motivated to achieve their potential and meet individual and team performance targets. You will be leading and managing the delivery of a professional, effective, high performing rent collection and debt recovery service in accordance with legislation and Berneslai Homes’ policies, procedures and performance targets.

Key duties and responsibilities of our Income Team Leader:

Responsible for the line management of Income Officers and Income Assistants, providing coaching and guidance to ensure they develop their skill set for the role and responsibilities and achieve their full potential

Responsible for team members welfare and development including absence management, training, 1 to 1’s, personal development reviews and performance issues

Lead in the recruitment of Income Officers and Assistants roles and have responsibility for the comprehensive training and development of all new members of staff through the onboarding process.

Promote a rent first culture and ensure the team are proactive in arrears prevention by engaging with tenants, initiating early interventions and identifying support needs

Have operational oversight of managing accounts in serious rent arrears and be a key decision maker for the escalation of legal proceedings

Have an awareness and understanding of the court’s procedures and protocols in possession hearings in order to represent the organisation at court in the absence of the Income Officer

Take the lead on preparing reports in relation to serious case reviews, itemising the involvement of the rents team

Liaise with internal and external stakeholders including, the DWP in respect of Universal Credit issues and the Housing Benefit department on complex Housing Benefit matters

Plan and lead on preparations that will ensure there is the knowledge, skills and resources within the team to manage the Universal Credit “Trusted Partner” portal effectively, ensure compliance with DWP requirements and optimise service delivery

What we’re looking for in our Income Team Leader:

Chartered Institute of Housing Level 5 or equivalent qualification

Ability to provide strong leadership and contribute to a positive working environment

Relevant experience of working in an income management service and successfully driving performance to meet key corporate performance targets

Excellent operational knowledge of effective rent collection procedures and legal tools in the control and management of rent arrears

What you might be asking is, why work for us?

We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

Flexible Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become our Income Team Leader, please click ‘apply’ today. We would love to hear from you!

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