Client Support Assistant
We are currently recruiting an ambitious Client Support Assistant to join our client based in Barnsley town centre.
The role involves working within a busy payroll environment assisting the team to fully register new workers each week, whilst also liaising with clients in various industry sectors.
Temp to perm position – long term contract available
£9.50 per hour
Monday to Friday between 8.30am – 5pm
Training on various cloud-based systems and compliance
Hybrid working option (upon passing probation period)
Access to employee health & wellbeing services (upon passing probation period)
Modern, open-plan office setting with good transport links and parking
Main duties of the job:
Handling large volume of inbound and outbound calls.
Using email, SMS, WhatsApp and live web-chat to communicate with clients.
Dealing with basic registration and payroll queries.
Working with an online ‘ticket’ system for customer support.
Registering personal details accurately and inputting data into a CRM.
Sending out terms and conditions for electronic signature.
Carrying out compliance checks including Right to Work in the UK/ID verification.
Cross-referencing data which has been inputted.
Full working knowledge of Microsoft Office including Excel, Word and Outlook is required.
Previous admin, recruitment or call centre experience would be an advantage.
Attention to detail and the ability to work to tight deadlines is essential.
Solid administration and self-organisational abilities.
Excellent communication skills.
Ability to work within a fast-paced environment.
Good people skills and a friendly nature.
Taking initiative to solving problems and queries.