Anti-Social Behaviour Team Leader – Berneslai Homes – Barnsley

Berneslai Homes

Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour Team Leader to join their team based around Barnsley with the ability to work from Gateway Plaza, Barnsley and from home. You will be working on a full time, permanent basis and in return, you will receive a competitive salary of £34,723 – £37,261 per annum plus benefits.

About the company:

Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

The Anti-Social Behaviour Team Leader role:

As ourAnti-Social Behaviour Team Leader, you willlead and direct a team of Anti-Social Behaviour Officers to improve and support our Neighbourhoods for our tenants and the wider community via the effective management and investigation of low level ASB complaints. As part of this, you will need to develop and maintain strong relationships with the Council, the Police, and partner agencies to provide joined up multi agency responses.

Key duties and responsibilities of our Anti-Social Behaviour Team Leader:

To be responsible for the line management of ASB Officers, providing coaching and guidance to ensure they develop their skills, knowledge and experience for the role and responsibilities and achieve their full potential

Ensuring the team provides a responsive, proactive investigation of low/medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation, preparing quality case files for escalation as appropriate

To have operational responsibility for dealing with low/medium level ASB cases within the remit of the post, supporting Neighbourhood Officers with response to areas of community tension ensuring effective caseload management, prioritising and risk assessing accordingly

Developing and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB

Ensuring the teams continuous improvement and increased satisfaction in relation to the management of ASB

Operational oversight, quality assurance and audit of the team's case work to the highest quality and ensuring that residents feel supported throughout the process

What we’re looking for in our Anti-Social Behaviour Team Leader:

NVQ Level 4 or equivalent qualification and relevant experience

Experience of ASB or Community Safety related work

Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential

Strong operational skills in managing resources, prioritising tasks to meet strict deadlines and delegating appropriately in order to meet key performance targets

Willingness to work flexible hours to meet the needs of the service

Ability to travel as necessary to meet the needs of the post

An understanding and commitment to working safely within the workplace

Ability to understand and meet the needs of customers to ensure excellent customer service

Ability to understand community issues as well as current housing issues

Understanding of Equality and Diversity in the workplace

What you might be asking is, why work for us?

We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

Flexible Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become our Anti-Social Behaviour Team Leader, please click ‘apply’ today. We would love to hear from you!

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