Administrator – Venatu Consulting Ltd – Barnsley

Venatu Consulting Ltd

ADMINISTRATOR Barnsley £20,000 The purpose of this vacancy is to support the maximisation of sales by ensuring that customer orders are received and processed accurately and efficiently, ensuring a high standard of customer service. Interact with customers/prospects/leads, to identify and qualify sales opportunities and to develop these with support from other team members. The Duties – Ensure all orders are processed and despatched efficiently and in line with customer requirements. – Manage back orders in an efficient and timely manner. – Call customers to discuss missed sales opportunities where parts have been out of stock. – Work with internal and external departments to check product availability and lead times and ensure the dispatch of products. – Chase delivery information for customers. – Deal with customer concerns and warranty issues in an efficient and courteous manner. – Raise credit notes as required. – Ensure pay by link transactions are completed by customers in the specific time given. – Respond to requests from existing customers in order to maximise sales opportunities. – Deliver customer service excellence to both internal and external customers. – Pro-actively seek development requests from customers and add to the website. – Provide the highest level of customer service in order to build and maintain effective customer relationships to support the company sales objectives and targets. – Undertake general administration duties and other ad hoc duties as required to support the efficient and effective operation of the sales office and wider company objectives. SKILLS & EXPERIENCE: – Strong customer service experience. – Confidence in speaking to customers over the phone in a professional manner. – Ability to work effectively in a high-pressure environment. – Previous experience in multi-tasking and working in a team environment. – Excellent team player with a proactive, can-do attitude. – Able to communicate clearly at all levels in an efficient and courteous manner. – Good knowledge of computer software packages inc. Excel, Word, and PowerPoint. – Displays a professional approach to work. – Experience in managing customer issues and complaints. – Excellent written and verbal communication skills. – European Language capabilities (various) would be a distinct advantage. Working Hours – 8.30 am – 5 pm Monday – Friday – 25 days Holidays + Statutory – Increase holidays to 27 days through the length of service. – Company Pension – Onsite Parking DONSM Sales & Marketing is a specialist division here at Venatu Recruitment Group. If you’re currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail. At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs, and for us to help you find your next role. To read our full privacy policy please visit our website

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